Privacy Policy

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This Privacy Policy describes how Bonesflexflex, operating at bonesflexflex.world, collects, uses, stores, and protects personal information when you access our computer posture guides, purchase ergonomic products, or interact with our website and services. We are committed to handling your data responsibly and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. Who We Are

Bonesflexflex is an Australian business specialising in guides to proper computer posture and related ergonomic products. Our registered office is located at 40/37-39 Albert Rd, Melbourne VIC 3004, Australia. For privacy-related enquiries, you may contact us at contact@bonesflexflex.world or by phone at +61 1800 094 927 during business hours.

2. Scope of This Policy

This policy applies to all personal information collected through bonesflexflex.world, including when you browse our posture guides, purchase the Posture Foundations Digital Guide, Monitor Height Calibration Kit, Complete Desk Wellness Bundle, submit contact forms, subscribe to communications, or visit our Melbourne office. It does not apply to third-party websites linked from our platform.

3. Information We Collect

We may collect the following categories of personal information depending on how you interact with Bonesflexflex:

• Identity and contact data: full name, email address, phone number, postal address for product delivery.
• Transaction data: purchase history, payment confirmation details, order references for posture guides and ergonomic accessories.
• Communication data: messages submitted through our contact form regarding workspace posture questions, product enquiries, and support requests.
• Technical data: IP address, browser type, device information, pages visited, time spent on posture guide sections, and referral sources.
• Consent records: confirmation that you agreed to personal data processing when submitting forms or completing purchases.
• Office visit data: appointment scheduling information when you arrange an in-person posture consultation at our Melbourne location.

4. How We Collect Information

Personal information is collected directly from you when you complete forms, place orders for ergonomic products, send emails, call our support line, or visit our office. We also collect certain technical data automatically through cookies and similar technologies as described in our Cookies Policy. We do not purchase personal data from data brokers.

5. Purpose of Collection

Bonesflexflex collects and uses personal information for the following purposes related to our posture guide products and services:

• Processing and fulfilling orders for digital posture guides and physical ergonomic products.
• Delivering the Posture Foundations Digital Guide to your email address upon purchase.
• Shipping the Monitor Height Calibration Kit and Complete Desk Wellness Bundle to your Australian address.
• Responding to posture-related enquiries and providing personalised workspace recommendations.
• Managing returns, exchanges, and refunds in accordance with our Return Policy.
• Improving our website content, guide quality, and product offerings based on aggregated usage patterns.
• Sending transactional communications such as order confirmations and delivery updates.
• Complying with legal obligations under Australian consumer protection and tax legislation.
• Protecting against fraudulent transactions and unauthorised access to our systems.

6. Legal Basis for Processing

We process your personal information based on your consent when you tick the data processing checkbox on our contact form or agree to cookies. Contractual necessity applies when processing is required to deliver products you have purchased. Legitimate interests support website analytics and service improvement, provided these interests do not override your privacy rights. Legal obligation applies where we must retain records for tax or regulatory compliance.

7. Disclosure of Information

Bonesflexflex does not sell your personal information. We may share data with trusted third parties only when necessary to operate our business:

• Payment processors to securely handle transactions for posture guide products.
• Shipping and logistics partners to deliver physical ergonomic products within Australia.
• Email service providers to send digital guide downloads and order confirmations.
• Website hosting and analytics providers to maintain and improve bonesflexflex.world.
• Professional advisers including accountants and legal counsel when required.
• Government authorities when compelled by law or to protect our legal rights.

All third-party service providers are contractually required to handle your data securely and use it only for the specified purpose.

8. International Data Transfers

Some of our technology providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your information receives a level of protection comparable to that required under the Australian Privacy Principles, including through contractual safeguards and selecting providers with robust security certifications.

9. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy. Order and transaction records for posture guide products are kept for seven years to comply with Australian tax requirements. Contact form submissions are retained for two years unless you request earlier deletion. Technical log data is typically retained for twelve months. Consent records are kept for the duration of our relationship plus any applicable limitation period.

10. Data Security

Bonesflexflex implements appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include HTTPS encryption across our website, access controls limiting employee access to personal data, secure payment processing, and regular review of our security practices. While we strive to protect your information, no method of electronic transmission or storage is completely secure.

11. Your Rights

Under the Privacy Act 1988 (Cth), you have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or outdated information.
• Withdraw consent for marketing communications at any time.
• Request deletion of your data where we have no legal obligation to retain it.
• Lodge a complaint with the Office of the Australian Information Commissioner if you believe your privacy has been breached.

To exercise any of these rights, contact us at contact@bonesflexflex.world. We will respond within thirty days.

12. Children

Our posture guides and ergonomic products are intended for adults managing their own workspace setup. Bonesflexflex does not knowingly collect personal information from individuals under eighteen years of age. If you believe we have inadvertently collected data from a minor, please contact us immediately so we can delete it.

13. Marketing Communications

We may send you information about new posture guides, ergonomic product releases, and workspace wellness tips if you have opted in to receive marketing communications. Every marketing email includes an unsubscribe link. You may also opt out by contacting us directly. Transactional emails related to your orders are not affected by marketing opt-out preferences.

14. Third Party Links

Our website may contain links to external resources such as Google Maps for office directions. Bonesflexflex is not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any external sites you visit.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our products, services, or legal requirements. The revised policy will be posted on this page with an updated date. Continued use of bonesflexflex.world after changes constitutes acceptance of the updated policy. We encourage you to review this page periodically.

16. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal data, contact Bonesflexflex at:

Address: 40/37-39 Albert Rd, Melbourne VIC 3004, Australia

Phone: +61 1800 094 927

Email: contact@bonesflexflex.world